The abandoned cart won't be marked as recovered if a customer completes an order by returning to the website without using the checkout recovery link from the email. The order will be considered recovered only if a customer clicks the recovery link and completes the checkout. When a customer clicks on the link in the email and makes the purchase, the order will automatically receive the Recovered status on the Abandoned Carts page and will also appear on the Orders page. If you send emails manually, you can edit the message prior to mailing. You can customize the email template to fit your brand. Once a customer receives and opens the recovery email, they will see a short message from your store, the photo, name and price of an abandoned item, and a link to complete the order.
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